Although it is not a very pleasant thing, we can sometimes come across delayed planes.. Have you ever thought about passenger rights in flight delays, let’s see together!
Maybe you plan months in advance, get excited, schedule everything and go to the airport.. After a waiting that excites you even more, you see that your flight has been delayed! Don’t lose your excitement now. Situations like this can happen and unfortunately they happen quite often.. But in these times when knowledge is golden, if you know your rights, you can act accordingly.. I’m explaining what airplane delay passenger rights are and what they are not!
Compensation Right
Let me tell you in advance, you are not entitled to compensation for delayed flights.. So there is no such thing as the aircraft delay compensation triangle. But there is such a thing as flight cancellation compensation.. If your flight is cancelled, you can claim compensation under certain conditions.. You can claim compensation from 100 Euro to 600 Euro depending on the distance of your destination.
Interview Right
You always have the right to contact, no matter how long your delay is. The airline has to provide you with two phone call, fax or email services.. You can use this whenever you want. It may not be needed in domestic flights, but in case of any delay in international lines, this right may be very useful.
1 Hour Delay
In this case, we only have to inform you. About why you’re late and what happened. However, sometimes this is not done.. You can persistently ask for information, it’s your legal right.
1 – 2 Hours Delay
In this case, you can request a free course or reservation change.. They have to give you this service. You can also request a refund for your ticket.. However, this only applies to domestic flights.. If you request a refund, they must process the refund within 7 days.. Remember, aircraft delay passenger rights are the same for THY as for Pegasus and others.
2 – 3 Hour Delay
Besides a good test of your patience In turn, the airline company has to offer you hot and cold beverage service.. Some airline’s passenger rights regulations limit this to “reasonable extent” but does not mention who determines what this reasonable size is.. You have the right to demand, they have the right to receive. Although this service may seem unnecessary and insufficient, if you think that the price of many things at the airport is quite high, you will not have to spend extra for your flight.
3 – 5 Hours Delay
Although it is rare, you may encounter such a delay. First of all, let me state that this is a situation that the airline company does not want to encounter.. It has a very high monetary obligation, not only for the services it has to offer you, but also for the taxes it pays to the airport.. Sometimes there may even be a situation caused by the airport.. That’s why it’s good to be patient.
In case of such a delay, you still have your right to hot and cold drinks.. There is also a food service next to it.. Refers to as “light snack”. Often a sandwich or meal card is provided.
5-Hour Delay
One gets tense as you read, right? If you are an international passenger, you can request a refund of your ticket in case of a 5-hour delay.. If you are going by connecting, they have to get you to the place where your journey started as soon as possible.. If you request a refund, they have to refund you the fee within 7 days as required by air passenger rights.
In such a case, you also have the right to meet your food and drink needs. It seems like you have no limits other than ”. When you’re hungry, you can request it right away!
8 Hours or More Delays
Enemy per. You can finish a book or meditate. In fact, if you try hard enough, you can even become a Youtube phenomenon in that time.. It can produce a lot of airport-related content, in 8 hours…
Aside from getting you in a tremendous tightrope, the airline has other work to do in a situation like this.. In this case, you have the right to stay. The airline company has to cover all your accommodation expenses and even all your transportation expenses to your accommodation.
If you cannot step outside the airport due to border rules, for example, if you are connecting from another country and you do not have a visa to that country, the airport has a hotel. have to put you there. If the airport does not have a hotel, you have to wait in the transit lounge.. ‘Cause all possibilities are gone. But remember, if you have the possibility to stay somewhere, the company has to cover it.
Of course you retain your previous rights.. Your eating and drinking and ticket refund rights are still valid.. In case of ticket refund, you will be able to get your money back within 7 days.
Who and To Whom Will You Complain?
You will claim your rights from the employees of the airline company. But what to do in the opposite case, to whom to complain? In this case, the General Directorate of Civil Aviation steps in.. Their task is also to collect passenger rights complaints. If there is an attendant at the airport you are in, you can talk to him.. If you are in a foreign country, you can go to the local office and complain to them, as an international airline is subject to various international rules.. In case you cannot access any of them, there is a complaint form available on the website of the General Directorate of Civil Aviation.. You can fill it. They will get back to you as soon as possible.
You know your rights now! I hope you never have to use them!
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